Ki a súgóközpont-menedzser?
A súgóközpont-menedzser, az úgynevezett admin a LiveAgent-ben, egy feladatkör a súgóközpontban, amely teljes jogosultságot biztosít a képviselőnek a súgóközponttal kapcsolatos bármilyen művelethez. Az alapjogosultságú képviselők nem rendelkeznek menedzseri jogosultságokkal.
Expert’s note
A súgóközpont-menedzser fontos szerepet tölt be az ügyfélszolgálatban, széles jogosultságot biztosítva a súgóközpont kezeléséhez.
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